We’ve got you covered
Keep your digital product running flawlessly with proactive hosting, maintenance and support
Operations and support you can forget about
Whether you need hosting for your system, regular maintenance or want to outsource your support program, we can help. And because we prioritise prevention over remediation, you may find you don’t have to think about it at all.
Our operations and support services:
- Hosting and infrastructure
Secure, scalable platforms that keep your digital products running reliably
- Incident management and support
Fast transparent response to technical questions and incidents
- Security and compliance
Strong safeguards and audits that meet or beat industry and government standards
- Service reporting and analytics
Regular performance reports, uptime and support activity made visible
- Performance optimisation
Optimising for improved efficiency and speed of systems
- Updates and patch management
Scheduled security and maintenance releases keep systems safe, current and compliant
Operations delivered differently
Proactive maintenance
Our proactive maintenance approach ensures systems stay healthy and working without waiting for problems to occur. Automated monitoring detects anomalies in real time, while regular software updates and security patches prevent vulnerabilities before they impact operations. By focusing on prevention rather than reaction, we reduce downtime, protect user experience and free your team to focus on strategic priorities rather than firefighting technical issues.
Transparent service delivery
From regular updates and monitoring to incident response and optimisation, every aspect of service delivery is focused on keeping your digital products secure, working and reliable. Transparent reporting and clear service-level agreements give you visibility and confidence while we handle all the technical complexity.
Billing that makes sense
Unlike our competitors, our pricing model aligns our incentives with yours. Instead of charging for every issue, we operate on simple, predictable monthly fees designed to reward prevention over expensive fixes. This approach ensures systems are maintained proactively, reducing downtime and minimising disruptions.
Our work
AWS & Application Services — Ongoing Maintenance and Support
GoSource delivered ongoing maintenance, monitoring, security hardening and helpdesk support for eight DAFF systems to keep them compliant, available and cost-efficient.
Modern Slavery Statements Register — Operations and Support
GoSource delivered ongoing operations and user support for the Modern Slavery Statements Register, combining proactive maintenance with rapid helpdesk response during peak submission periods.